Privacy Policy

1. Introduction

OddLabs (“we”, “us”, “our”) operates the OddLabs website and studio, which provides AI consulting, rapid prototyping, automation, and operational decision support services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the website, submit project intake forms, or engage services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) in the European Union.

2. Information We Collect

We collect information you provide directly to us:

• Contact information: Name, email address, phone number, job title, and organization name when you submit an inquiry or project intake form.
• Project information: Details about your project, including problem statements, technical requirements, budget ranges, and timelines provided through our intake process.
• Organization information: Company name, website, industry, and size for CRM and proposal generation purposes.
• Account information: Email and password (encrypted) when you create a client portal or CRM account.
• File uploads: Documents, specifications, or reference materials you share during the intake or project engagement process.
• Communications: Messages sent through our contact forms, client portal messaging, or email correspondence.

3. How We Use Your Information

• To respond to your inquiries and provide consulting services.
• To create and manage CRM records, proposals, projects, and invoices.
• To generate proposals and blueprints based on your project requirements.
• To communicate with you about your project, including milestones, deliverables, and invoices.
• To improve our services, website, and client experience.
• To comply with legal obligations and protect our rights.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure with encryption in transit and at rest. Access is restricted to authorized personnel and is governed by role-based access controls. We implement administrative, technical, and physical safeguards designed to protect your personal data.

Project files and sensitive documents uploaded through the client portal or intake process are stored in access-controlled storage and are only accessible to authorized team members and the client.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who support our operations (cloud hosting, email delivery, payment processing) under appropriate data protection agreements.
• Legal authorities when required by law or to protect our rights and safety.
• Contractors and collaborators engaged on your project, under confidentiality agreements.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for data processing at any time.
• Request a copy of your data in a portable format.

To exercise these rights, contact OddLabs at the information provided below.

7. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data is retained for the duration of the engagement and for a reasonable period thereafter for reference and legal compliance.

8. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand usage patterns. See our Cookie Policy for details.

9. Contact

If you have questions about this Privacy Policy or your personal data, please contact OddLabs through the Contact page or at:

OddLab
Nanaimo, British Columbia, Canada

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.